Privacy Policy

Effective Date: 12/07/2025

At S F Diagnostics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, mobile platforms, or visit our diagnostic centre.

By using our services (online or offline), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Gender & Age

  • Residential Address (for home sample collection)

  • Government ID (if required)

b. Health Information

  • Details of tests booked

  • Medical reports and history

  • Referrals and prescriptions (if provided)

c. Technical Data

  • IP Address

  • Browser type and version

  • Device information

  • Pages visited on our website

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process bookings and schedule diagnostic tests

  • To coordinate home sample collection

  • To share reports via email, WhatsApp, or secure login

  • To contact you for updates, notifications, or support

  • To comply with legal, regulatory, or insurance requirements

  • For internal analytics and service improvement

  • For promotional and marketing communication (you may opt out anytime)

3. Data Sharing and Disclosure

We do not sell your data to any third party.

However, we may share your data with:

  • Our authorized partner labs (e.g., Maxlab, Immu, Agilus Diagnostics, Rikh Pathlab, Simplycare Diagnostics, Immuno Diagnostics, Apollo Diagnostics)

  • Our internal staff handling sample collection, reporting, and customer support

  • IT service providers managing our systems and servers

  • Legal or regulatory bodies, when required by law

All partners and staff are bound by confidentiality and data protection agreements.

4. Data Security

We follow industry-standard practices to protect your data, including:

  • Secure servers with encryption

  • Role-based access control

  • Regular security audits

  • Password-protected report downloads

However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You have the right to:

  • Access your stored information

  • Request correction of inaccurate data

  • Withdraw consent for marketing communication

  • Request deletion of your data (subject to legal retention limits)

To exercise your rights, please contact us at:
📧 info@sfdiagnostics.com
📞 8527307281

6. Cookies and Tracking

We may use cookies or similar tools to enhance your browsing experience. Cookies help us understand user behaviour and improve our website. You may choose to disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to external websites or platforms (e.g., partner labs). We are not responsible for their privacy practices or content. Please review their privacy policies separately.

8. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with a revised “Effective Date.” Continued use of our services means you accept the updated policy.

9. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, feel free to reach out:

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